DO NOT SIGN UP WITH TELKOM VOICE

I hate to have to write a negative review but I am at wits end with Telkom.

I contacted them before lockdown to install WiFi at my business property. After months of not replying, they send a technician RANDOMLY to install WiFi even though I hadn't signed a contract with them or anything. I told them they can't just march in without our knowledge and that we would have to go about this the right way - with a signed contract. I get hold of a different sales consultant who sends me the contract and I sign up for the WiFi and landline. A technician comes through to install the WiFi but leaves without checking to see if it's working and leaves all the landline apparatus in a box in my office untouched. I call them to inform them that we cannot get onto the WiFi and they talk me through connecting it myself. After my own efforts fail, they tell me to just keep trying with the new password they sent. Once again, I cannot get it right and I inform them of this. Instead of sending a technician to sort out this problem, they send me another quote and expect me to pay them more despite their lack of service and assistance. I have been trying to call them to no avail, it's been over three weeks since they were there the last time and I have not been able to use the landline or the WiFi which my business depends on. We have been without internet at such a crucial time. We all know having internet is essential to service providers - especially during this Covid season.

I cannot believe the horrible service my company has received from them - this after years as a loyal client. I want my money back and an immediate cancelation of contract.