do not respond to billing enquiry

I app**** to move my telkom line to an area i was moving too. They do not have telkom lines here, so they said they would stop the contract, till telkom has a service there. All was done per email. Till now it is not stopped. I have sent and resent emails to the specific person, Michelle Governdor, and just get ignored. I am being harassed daily for outstanding billing for this period i have not had a facility. It is totally ludicrous. I have been contacted by another person from Telkom, who i had sent all the mails to again, but still nothing. I really do not know what to do anymore. The e-mail for Michelle is [Email Removed] the other lady is Nomlungu ar [Email Removed] She is on ***. My busisness line i wanted to move is ***