Do not rely on the Telkom mobile upgrade dates... they lie and turn you away...

Well ... i had the misfortune of an upgrade on one of my mediocre lower end devices ... when I visited the site to view my upgrade date and the date was for today 15 Aug 2018... got to work and called the store and asked about device availability etc and was ensured there was stock... then greeted very humbly and given a queue number by the store ambassador that had great manners and treated me really well... by the time i got to the counter one client had left out of anger and yet returned ... my identity barcode was scanned and my device was on the counter and the consulatant was friendly and tried to change my mind over my upgrade... however i was there for one product and declined .... yet the product I chose was still there and out of nowhere a superioir appeared after they advised me that i would have to take another afternoon off and that im not goin 2 do my upgrade 2day... and that it will only change over at midnight ...yet I had tried to remain calm and told them about what thier site told me and the date it gave for the upgrade... then afterwards I requested that if i were to leave it where it is and request a delivery or send someone to collect the device the day after i was refused.... remaining calm i told them to review the way they are handling the situation given the fact that I called thier superior earlier ... yet they would not let me take the phone and sort it out 2moro... so I asked how this could go my way??? as I cannot return to the store in working hours and too busy after hours and over weekends... then all of a sudden the consultant that clearly has no knowledge of the brand asked me to go to a store nearer to my home than the store I was standing in... (which is closed) * ( for about 2 years)... then when i repeated myself it was as if I dint have an account with the brand ... there after I left the store... I dont just have 1 single device... i support TELKOM mobile as well as uncapped(unlimilted home)... and have been a client ever since the mobile was launched but.... however ... when i walked into a store in the same mall 5 minutes later ... one of the oppositions gave me a better deal and also gave me the device that Telkom mobile could not supply... so please dont call me for an upgrade in 6 weeks Telkom Mobile... #NO SERVICE