DO NOT RECOMMEND TELKOM AT ALL!!! JUST BAD

EXTREMELY POOR SERVICE FROM CUSTOMER CARE!!!

I received an sms stating that my debit order date for December will be moved to an earlier date and that if I would like to keep it at my original date I must reply with 1, Alternatively I can call 081180 for any queries, which I then did. I called in to enquire about this as I do not trust replying to just an sms and was assisted by a consultant who seemed like she had ZERO interest in assisting. After all the security questions she just told me to not do anything because my debit order date will remain the same as it originally was.

Fast forward to today when my account my debited with nothing in it, and I was charged a fee by the bank for an unpaid item which amounts to over R100. I then called customer care and explained the situation to a consultant who couldn't assist with the charges on my bank account but instead told me I will be charged a rejection fee by Telkom for the rejected debit order and that I can dispute it only after I've been invoiced for that amount.

I am extremely frustrated with this poor operation as it always is an uphill battle to resolve any disputes that have been created by their hand. We are easily billed and charged for any errors on our part but are so reluctant to assist when the fault lies with them.

I refuse to continue making use of this company's services and I WOULD NOT recommend anyone else ever signing up with them.