MS
Madeline S
1 reviews | Active since Nov 2013
15 Jan 2016, 10:01
DO NOT ORDER FROM ONLINE STORE!!!!!
7 working days ago we ordered a tablet from Telkom's online store. We had no response in the first 24 hours so we called and we were on hold waiting for a consultant for almost 45 minutes. We have written emails since then and every time, please tell us what you ordered and when and then nothing again. <br> <br> I am on hold once again waiting for their mobile department to answer my call. We are an existing Telkom customer but their service SUCKS. There is no customer care in Telkom. <br> <br> One seriously ****ed off existing customer.
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Telkom's replyOfficial
15 Jan 2016, 16:55Hello Maddy1974,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We are sorry that you feel this way. Please allow us to task our Mobile team to attend and provide suitable feedback as soon as possible.
Kind Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We are sorry that you feel this way. Please allow us to task our Mobile team to attend and provide suitable feedback as soon as possible.
Kind Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply15 Jan 2016, 16:55
Official
Hello Maddy1974,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We are sorry that you feel this way. Please allow us to task our Mobile team to attend and provide suitable feedback as soon as possible.
Kind Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We are sorry that you feel this way. Please allow us to task our Mobile team to attend and provide suitable feedback as soon as possible.
Kind Regards
Keagan
Telkom Social Media Team
Best regards,