Do not order any device online from Telkom

I am still waiting for the delivery of my mobile device that I ordered online through the Telkom Mobile website. Telkom already debited the money from my account and no device received as yet Telkom didn't even send me a tracking number or any progress. (This is complaint one)

(Complaint 2) A lady called me regarding my 10mb line and asked if she can upgrade my line to a 20mb line for only R92.00 extra on my account. She said in 3 working days the line will switch off for half an hour and then will be switched on with the 20mb line. when I called the call centre asking when this would happen they said that there are no records of that and that it wasn't requested, there is no such deal, they can give me the deal for R300.00 more. I really feel disappointed with Telkom, I had 3 bad experiences with Telkom and it seems it gets worse the more business you do with them.