do not know what is going on

On Monday 2 November 2015 I reported a fault. since now 6 November all I get is it is a bulk fault, nobody can say how long it will take to fix. In th means time I cannot work or make call or go onto the internet. Telkom's communication service are terrible, would not recommend there services. There communication channels are also not very helpful . U cannot get hold of any one who knows what is going on. There call centre are in total darkness. they can only say wait til it is fixed and then u start praying.