DO NOT GET INTO THE NIGHTMARE OF TELKOM!

I am shocked with the service I have received from Telkom. I closed my account and paid my final bill in 2018. Now as I am applying for a bond I am told that I owe money on a Telkom account - I have had no bill or invoice, I had absolutely no idea this money was owed! My credit rating is poor because of this and I have had no communication from Telkom to tell me I owed this amount!!

I lodged a complaint on Saturday and the amount has been dissolved (this is because I have already paid the said amount in 2018!!!!) Telkom is in the wrong! They know it hence why they dissolved the amount owed!

However, I am now suffering because of my bad credit rating and will probably struggle to get a bond for my dream home because of Telkoms mess up!!

I have been told that I can get a clearance certificate but can take up to 7-14 days!! I need it urgently to apply for my bond! On the phone with customer care service this morning she did not want to email "the back office team" because an email was sent yesterday, I tried to explain how urgent this was and eventually got her to send another email (I hope). I then asked to speak to a supervisor or manager in order to express how urgent this certificate is to be told that they are not in the office as they are working from home and she is not allowed to give me their email address.

I am disgusted in this service that I thought I had cut ties with over two years ago!

DO NOT GET YOURSELF INTO THE NIGHTMARE OF TELKOM!