HM
Hasan M

1 reviews | Active since Nov 2014

04 Dec 2015, 09:39

DO NOT FIX FAULTS YET THEY CLOSE THE FAULT

Good day ,<br> <br> On the 20th of Nov 2015 I open a fault on my Telkom land line. This is the ref no. I got 421CRZ201115.<br> I kept calling to follow up and the consultant inform me takes 7-10 working days which I then waited for.<br> On the 27th of Nov I get an sms stating the fault is fix and fault is closed only to find out that it was not fixed , no technician came out or even called me.<br> I then had to re-open the fault and also add additional numbers that are now faulty that was working before.<br> Below are the ref no. that I have and still nothing has been done. Can someone please assist or refer me to some.<br> Please call me on *** or ***.<br> <br> 46CRZ011215<br> 48CRZ011215<br> 45CRZ011215<br>

0
Replies (1)
Telkom
Telkom's reply04 Dec 2015, 11:29
Official
Hello hasan786,

Thank you for making contact with us

kindly be advised that your query is escalated to our Fixed line Team and we will revert back with feedback
Your referrence number is SM174696

we apologise for any incovienence caused

Regards,
Mahlatse
Telkom Social Media Team
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