Do not ever try to deal with Telkom Mobile, No customer service

I ordered one of the mobile deals from the website on 25 February. I wanted the Hauwei Mate 10 Pro with the smart watch on the FreeMe1 contract. After going through the whole vetting process by telephone on 26 Feb, I was told that my order was approved. The next day, I received an e-mail saying they could not get hold of me and my order has been cancelled. I did not have ANY missed call that day and received no messages. The following day (28/2) I received an SMS saying that I did not pass a credit check. It made no sense.

I reapp**** on 1 March and went through the whole telephonic vetting process again on 2 March. On 3 March someone phoned again to do it, and I told her I already went through the process with Denise on 2 March. Only, now the watches were out of stock, but at least I would qualify for additional free GB on the Chinese New Year Special.

On 6 March, I received an SMS saying that my pre-approved and that an initial amount of R699 would be debited from my account soon after. On 8 March the debit order against my account went off and on 9 March the sent an SMS saying that my order had been pre-approved and that they would process my order shortly.

I have been waiting since. Contacting Telkom on all social media platforms, with replies from different people, and no one following through and sorting out the issue.

On 13 March someone finally told me that they were out of stock, but nobody keeps me up to date. Every time I check on Facebook someone else replies that has no clue what is going on with the order. I have to give the same information every time I deal with someone new.

Twitter is useless as well. They do not reply to the online queries where you can track your order or reply to the e-mails sent via their online help service. (I did not even get a copy of the query as the message said I would)

I went to the Telkom Mobile branch in Menlyn and they could not help me, as it is an online order. The lady said I should try calling 10213, which I did. NOBODY answered and I held on for 45 minutes!

Every second day I send a message and the so-called #socialmediasuperheroes would take 3-5 days to answer.

It is now 26 March and I still have no idea where the phone is. I also do not know how to cancel the order or know how I am going to be reimbursed as you cannot get hold of anybody that can help you.