Do NOT DO BUSINESS WITH TELOM BLUE ROUTE and MERLIN POTTS!

Here's why you should NOT DO BUSINESS WITH TELKOM - BLUE ROUTE - TOKAI.

I signed up for R349 per month Pre-Paid Wifi with Telkom, Blue Route - Tokai in December 2025. I received my Wifi data at the end of January 2026, but not at the end of February 2026. I followed the exact instructions everytime, but yet I didn't get the Pre-Paid wifi data.

I went into Telkom Blue Route and spoke to the staff, explained the situation to them. I went into Telkom 5 times and every time I asked for the manager, Merlin Potts, and every time the staff told me the manager is either busy with a client or busy in a meeting. This situation of up and down, and after many phone calls I could get to speak to the manager, Merlin Potts! The staff kept giving me the run around! I spoke to Raashikah, Courtney,

Eventually after many phone calls and messages I managed to speak to Merlin Potts, he told they would do the refund but they could only do the refund to the same account that the wifi was paid for but I told them that I had closed the account in the meantime, but they insisted and sent the refund to an account that was closed! HOW STUPID IS THAT!

The money was then sent back to Telkom and then the whole cycle off up and down continued. Then I had to re-activate the closed account just so that they could resent the R349 back to my account. This is just the short version of what all transpired and if I had to document list every detailed action, message and phone call just for that refund of R349, it would take me the whole day!

The bottom line is that I have still not received my refund that I app**** for at the end of February 2026!

THEREFORE, DO NOT DO BUSINESS WITH TELKOM - BLUE ROUTE - TOKAI, and MERLIN POTTS AND HIS STAFF!