DO NOT DO BUSINESS WITH TELKOM

I first went into Telkom store near the end of 2018 they advised me to cancel via the website which I did attempt to do. Then when I was unsuccessful, I sent a mail to them and begun the process again. Zoliswa Bosman asked me for all my info , everything was provided , I was advised the account had been suspended but could not be fully cancelled. I thought the matter was sorted at that stage. Unknownly they continued to charge me when I realized in May 2022 they were still charging me I was furious and again tried to cancel the account. I was then told they cancelled a landline number in 2018 and not the LTE router I wanted cancelled. So i provided a copy of the invoice for the product I wanted cancelled along with my ID. Then in January 2023 I tried again I was not getting any feedback from Telkom and this time I told them that I was going to start reversing every single debit order that was put through, see third attachment. I made multiple calls(Case no.***4) to Telkom to try to get the matter resolved I even received sms’s saying the matter has been resolved(case no***1) but still the debit order went off my account again at the end of July which I had to reverse again. I have supported Telkom in all of my businesses throughout the years and I feel I am not being treated fairly I have made multiple attempts to cancel this account without being giving any justification as to why they wont just cancel it or asking for any additional info. I feel that I should be refunded for the payments that were wrongly deducted off my account and I should be credited for the amount that is currently sitting on my account which I keep having to do a debit order reversals on. From August I started dealing with Thokozile who seemed very efficient in the beginning but yet again as in the past after one or two mails and conversations she stopped replying. Now after making another call in she rep**** to me again but still not helpful at all to try get the matter barely putting any effort in and refusing to escalate the matter or direct me to a manager or person who can assist me. The whole situation has caused me months of frustration. To put it plain and simple - Do not deal with Telkom !!!!!