DO NOT DO BUSINESS WITH TELKOM!

Knowing that I am leaving Stellenbosch at the end of November, I went into the local store to cancel my contract in late October. The man in the store was completely disinterested in my questions. In addition, he kept telling me that they were having problems with their system, TYPICAL. I requested that he cancel my ADSL line effective from the 1st of December. However, due to their "system problems", he could not help me and instead he made a written note of my request and said that he would email me the cancellation form. Days later, after not having received the form, I made my way back into the store only to find that they had no record of my attempted cancellation. As a result, I will now be subject to the cancellation fee, which I would not be if Telkom had just noted my cancellation in the first place!!! SO FRUSTRATING!!!

HOW DO CANCEL MY CONTRACT??!!