do not contract with telkom otherwise they dont bother

Where do i start.

I urge anyone reading this and wanting to take out an ADSL contract with Telkom to please take head. In all honesty I cant wait for my contract to finish so I can find another Service Provider, Its just a pity one needs a telkom line, otherwise i would cancel that as well (Just hope the cancellation goes well and im not charged for cancelling with enough notice.. Sis!

See below

1. I was charged a cancellation fee to upgrade my line . This resulted in my line going into arrears and took a month to get sorted out 2. Once i did the upgrade and agreed to the new amount for my upgrade Telkom still debited the initial amount (R200 less than the amount I agreed upon) further arrears 3. I relocated and needed my line to be relocated as well. This couldn't be done because my account was in arrears. Take note points 1 and 2 3. I called the customer service for an explanation but every time i called i get a different story as to the reason. Finally getting the reason after about 2 weeks of figuring it out 4. Once i sorted out the arrears and requested the relocation (not being informed of any procedures) i thought all was well. 5. I asked for a date when i would be at home to do the relocation, was ignored (telkom does not ever respond, i was not aware of that)

And the below now is what really ****ed me off

6. When I called to find out about the delay in the relocation these are the responses i got 6.1 You (me) never gave us (Telkom) an address. This angered me cause not only did I give the address I even emailed it to your consultants. So i started complaining only to be put on hold and the consultant never to return to the call. 6.2 I called back and was told the person who helped me before did not log the call so there is no way to find out who did that. 6.3 After 4 more calls I was told that Telkom has my address and it needs to be verified and Telkom has no idea how long it will take I must just keep paying for no service and wait 6.4 The next day I called back only to be told it will take 5 days to verify my address and 21 days for the installation. Again this angered me as I could have been told off of this information the day I requested the moving of the line. so while I was speaking (complaining) to the consultant (Zinhle and the manager Zandile) both of them suddenly "couldnt hear a word I was saying" This call was made around 10:50am on the 19-06-2018

Telkom, Can I please get some sort of explanation as to why I was treated in such a horrible manner or is this the norm for Telkom staff?

FA Cassim ********** 469