1 reviews | Active since Jul 2016
DO NOT CHOOSE TELKOM MOBILE
<p>Think twice before choosing Telkom Mobile as your Service Provider.</p> <p> </p> <p>After a 24 month smart plan 100 contract I requested that it be placed on a month to month basis with specific inquiry that the 1GB of Data per month would remain, so specific in fact that I had it confirmed by store based consultants and over the 180 number. They all assured me that I would still recieve 100min and 1GB Data. </p> <p> </p> <p>Come the month of June I only recieved 500mb, and all my un-expired data was removed, I phoned in, logged a case ( ********** 5), was promised to be contacted by a team leader, that never happened. </p> <p> </p> <p>To make the situation a pure insult to me, this month I only recieved 150mb!!!!!!!!!!! And no action has been taken on my case after more 21 working days.</p> <p> </p> <p>Oh, and be very carefull of false advertising, on more than one occasion I have inquired and deals advertised, only to find that the Technical Specs are not actually what the devices have</p> <p> </p> <p>No regards</p> <p>Jono</p>
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
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keagan
Telkom Social Media Team
Best regards,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Its amazing to see how Telkom mobile has managed to make the situation even worse!!!
Yes, some one did contact me and apologised for the inconvience and advised that I would be loaded with 1GB Data each month for the next six months. NEVER HAPPENED!!!!
I had to create a new case number ********** 0, during this phone call again one of your consultants assured me that I should be recieveing 100min and 1GB data.......listen to the recording if you dont believe me. The response to that case number was that its been closed and nothing was done to help me, speak to me...nothing
I have got 4 mobile contracts currently with telkom mobile, and at this point I'm close to cancelling them all.
Its amazing to see how Telkom mobile has managed to make the situation even worse!!!
Yes, some one did contact me and apologised for the inconvience and advised that I would be loaded with 1GB Data each month for the next six months. NEVER HAPPENED!!!!
I had to create a new case number ********** 0, during this phone call again one of your consultants assured me that I should be recieveing 100min and 1GB data.......listen to the recording if you dont believe me. The response to that case number was that its been closed and nothing was done to help me, speak to me...nothing
I have got 4 mobile contracts currently with telkom mobile, and at this point I'm close to cancelling them all.
