IO
Ilze O

1 reviews | Active since May 2016

25 May 2016, 06:21

Do NOT choose Telkom as a service provider!

<p>I have been waiting almost 30 WORKING days for my additional line on a existing Tekom mobile account. They already deducted R449 on 19 April without my consent. There is NO answer on the 10213 number and I have numerously been promised that I will be receiving my reference/waybill number, to receive my device, but no results. They have advised me that, after paying, my contract was automatically cancelled because of "no stock". I have tried to privately tweet, email and facebook message them - with only empty promises of action. This has been the most horrifying experience of my life. I'm not even able to cancel (if I would choose) and receive my money back - because they don't answer their phones. DO NOT CHOOSE TELKOM!</p>

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Replies (2)
Telkom
Telkom's reply26 May 2016, 09:00
Official

Good day ilze776

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

IO
Ilze O's update09 Jun 2016, 09:08
Reviewer Update

Good day

This was 9 WORKING days ago. I have had nobody contact me regarding this query:

This is now 39 WORKING days ago since my account was debited. I need to cancel this transaction with immediate effect – PLEASE return my money ASAP!