DO NOT BUY THE TELKOM R799 SPECIAL. You will wait FOREVER!

I ordered the R799 package from the Hemingways store, East London on 22 August 2017. I immeiatly informed MWeb to cancel my account and was happy to pay the double charge (i.e. Telkom andMweb) during the cross-over period. At the end of September, Mweb closed our intrnet account. I contacted Telkom on 1 October 2017. The Telkom Rep advised that must get aTIN number from the sales department before they can give me a username and password. She further advised that Sales can only help me on Monday. I called Telkom Sales on Monday, 2 October 2017. The agent, Zanele, advised that there is no record of the order for R799, only an upgrade to a 10mb line. The store did not process the order correctly. She then apperantly reloaded the order. On Tuesday, 3 October 2017, I called Telkom again to follow-up on the order. The agent who answered, advised that the order was never logged. She had to reload the order. I received an sms the next day advising my about the interaction with Anelisa. I proceeded to contact Telkom on the following dates: 9 October, 11 October, 13 October, 17 October, 18 October, 19 October,20 October, 24 October, 27 October, 31 October and 17 November. With each instance a supervisor, most recently Ayanda, would commit to personally following up on the status of my order and advise that it is "stuck in the system". In each instance they would make an "escalation" and I should wait for 48 hours. They also commit to callikng me back with feedback.

I even went back to the Telkom store on the 19th of October- They too advised that the order is stuck in the system and there is nothing they can do.I received an sms the next day enquiring about my interaction with Tenielle.

I have spent R3400 on my cellphone bill this month and R1500 on internet data bundles to try and recover from this terrible experience with Telkom. Bottom line - DO NOT BUY THE TELKOM R799 SPECIAL. You will wait FOREVER!

I have still not received feedback. The last agent I spoke to, Nomfundo, advised that the matter will be cleared on Monday, 20 November 2017. That is too late and it is the sevent promise made by Telkom.

Teribble service, no committment to promises and shocking lack of feedback. At a minimum I would expect on of the sales agents to have madea taskof it to follow-up with the IT department on a daily basis and to provide me with feedback.