LM
Lisa M

1 reviews | Active since Jul 2011

26 Feb 2016, 13:51

DO NOT ANSWER THEIR PHONES AND OUT OF STOCK

I have been trying all week to find a Telkom shop that can give me the Prepaid Mobile Data package which includes a mifi router and sim card for R649 once off that is advertised on their website, but not one branch has any stock! I have tried calling various branches (Clearwater, Rosebank, Cresta) but not one of them answers their phone. I have been into Fourways Crossing who have no stock and Fourways Mall who say they do not sell prepaid. I eventually got hold of Telkom customer care who informed me that Telkom Nicolway had stock. I drove out there in rush-hour traffic yesterday as I urgently needed this package only to find that they do not have stock and have not had stock for ages! Telkom simply don't care!!! Their service is appalling!!!

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Replies (1)
Telkom
Telkom's reply26 Feb 2016, 15:31
Official
Hello lisajill,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We really do apologize for any inconvenience we have cause to you.


Your reference number is: SM205667

Regards
Luleka
Telkom Social Media Team