CB
Chris B

1 reviews | Active since May 2015

13 Jul 2015, 14:15

Do i pay for dail up? or 2mb speed

Over the last 3 odd months i have been on my tellephone daily more than on the toilet in a week's time<br> <br> I innitially thought it was mweb being all careless ect ... up to the point where they tested a telkom guest account .... speed was 500ms above, at times above 1000ms<br> <br> a technician was dispached, took him 3 days to get here only to plug a smal device into my tellephone port, then he dissapeared for 2 hours (exchange is not even 20kms away from my house) ,,,, then he told me the exchange is fine ... he left .... (thats rotten service).... i did SEVERAL port resets and account changes on mweb and on telkom ... took me many man hours .... then the ping was fine again MOSTLY only during non-peak hours<br> <br> seems today is the start of a new chapter with pings above 400 and telkom stating they will send a technician out? EXCHANGE IS FINE!!!!! does the technician want to come drink coffee at my house?<br> <br> We pay a service fee ... telkom's ****ty infrastructure and careless attitudes is what needs to change<br> <br> they need some competition<br> <br>

0
Replies (1)
Telkom
Telkom's reply13 Jul 2015, 15:08
Official
Hello Chris978312,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the Technical Department and feedback will follow. ***

Apologies for any inconvenience caused.

Kind Regards
Tebogo N
Telkom Social Media Team
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