Do I laugh or get angry?

My mom has been diagnosed with Alzheimer's, so we decided that I will start taking over her finances - don't want to take away everything at once and I have the attorney's letter required. Mom forgot to gave me the Telkom accounts, and as I do not make use of them, I didn't think to ask about it. Mom's account is thus overdue. I called this morning and tried to make arrangements to pay off the account, which can apparently not be done and then I asked that Mom's account be emailed to me (e-billing - or something like that), to prevent this from happening again. This can also not be done, due to security reasons. This is a first for me - you cannot get a bill due to security reasons... Good job Telkom! Now you will wait for your money until I can get an updated account.