DO I HAVE TO WAIT 5 YEARS BEFORE I GET ANY HELP?!

NO RESPONSE FROM JANUARY 2018. PRIOR TO THAT NO RESPONSE AT ALL FROM 2017. ACCOUNT CANCELLED IN 2016. DO I NEED TO WAIT FOR 5 YEARS BEFORE I GET THE ASSISTANCE I FEEL IT OWED TO ME.

I AM ABROAD.... HENCE CANCELATION. SOCIAL MEDIA REF NO: AI ********** RECEIVED 21ST FEBRUARY 2018 @ 7:29AM