Do-Broadband Discount removed

<p>When enquiring about possibly upgrading my existing broadband, I was encouraged to apply for the "over 70-year" discount applicable to the telephone line charge etc. but was not told that my Do-Broadband established discount would be taken away...which it has!...and a new account has been created! The discounts have no relationship to each other...the "over 70 year" discount applies to the fixed line charge, and the Do-Broadband discount applies (and always has) to the addition of an adsl line. A written complaint logged on the website is unanswered since 17.08.2016. Furthermore, Belinda (the HELP Call Centre Manager who 'phoned me on a line "which does not exist" after I was told by the Call Centre to take the matter up with the Store which sold me the contract) has failed to revert as promised since 19.08.2016.</p>