DO BETTER

Honestly wish I could your company less than 1 star but oh well. Telkom should stop using Finrite as an insurance provider, forcing it into unknowing customers because it is so evident that the insurance company is a *****? Who is in charge of customer care at Telkom? By the looks of it, nobody. I sent in a claim in December 2019 for my ****** phone, I followed all of the prodecures, it has been 7 months and NOTHING!! Are you joking? Telkom won't let me cancel my contract without a penalty fee, they won't give me a new phone or a refund and all the guys in the store could tell me to do was complain and wait for an email? Absolutely outrageous and I will NEVER be associated with either Telkom or Finrite once my contact ends in September, I am so excited to be done with this ****. NEVER RECOMMEND FINRITE OR TELKOM because the customer service is so poor. Both companies are an abolsute joke. DO BETTER TELKOM OR SHUT DOWN.