D'link router doesn't have internet

I bought a router on contract with uncapped data. I received the device on the 4th but it has not been working since. I use my airtime to call 10210 and it runs out before the agents can conclude, I've called numerous times and no one has been able to help me. The lady at the Glen got them to call me, however they still weren't able to help. I now don't have a TV because I need data... Which I don't have until my line has internet. I also received a message informing me of my pro-rata for this month starting on the 4th. If this happens we will have issues because I do not want to pay for data today (when I have none). Someone active my data now please.