DLink phone problem

Im sending this complaint on behalf of a family member who is 80 years old and very sick. He does not have internet access. He received one of these new phones - DLink. Since May/June Telkom is struggling to get the phone connected, He even went to the Telkom shop in Cape Gate shopping centre in Cape Town. They promised him to get the problem solved but still no progress. Can a manager in your complaint department please phone him back and speak Afrikaans to him. His home nr: ***. His current contact nr is: ***. Hope you can solve the problem urgently. Thank you...