Distasteful service from Telkom.

Telkom mobile has debited money from my account after I had brought my account up to date. I am requesting for my refund of R2,746.82 debit by your collections department. This money was debited from my account after I had made a payment of R3,300.00 and R400.00. I made an additional payment of R425,87 which brought my account up to date. I phoned in and spoke to a consultant and sent my proof of payments to this e-mail: *** on the 30th of July 2020. She said I must submit my documents so she can escalate the matter and my refund will be actioned. I sent a follow up e-mail to her on the 4th of July 2020 l and I have still not received any kind of reply or communication from her which I find to be very unprofessional. Today is the 5th of July I am still waiting for my refund so I can pay my other service providers.