Dissatisfied withthe sales department at Telkom for devices

In December 23 I app**** for a mobile phone and later on the 28 I called to change the order and I was told I can't change but I can cancel and place view order.

The agent by the name Silas was assisting me and said he will email the cancelation department

On the 4th he called to assist with the new order, he Checked on the cancelation and that it was indeed cancelled however couldn't proceed with my new application as the package I wanted was apparently incorrectly advertised. On the 10th of January decide to apply for the hauwei package that comes with a watch at 699 and, I was told my 23 order wasn't canceled and again requested the agent on the call to help with canceling it. Fast forward to yesterday I get an sms that my order the December order it on it way to be delivered this is after I tried to deliver it not once not twice but countless times. When I tried to do a follow up on the cancelation and why is the order on it way to be delivered, I was told they can't assist me and that my account is blocked.

This morning I got another sms informing me of the delivery that will be done today.

Such Incompetency, it's like the agent care about commission and it seem there is no consequences to that. As I have been informed to visit the store to have this resolved but my application was done online and finalized telephonically.

Not to mentioned the countless emails I have been sending and tweets with the hope to have this resolved it's over almost a month since I tried to cancel this order and who in their right mind would wait a month for a device to be delivered?