Dissatisfied with their services

I have multiple accounts with Telkom which they debit every month through debit order, they have decided to suspend my account that was not on arrears I have been calling from weekend of the 26th to find out why I cannot utilize my services every time I get told turnaround time is 24 to 48 working hours. Because the fault is on their side why do I have to suffer for re-activating as if I did not pay.

Your case number is ***0.

My kids are in the middle of examination and needing to use the wifi but they because of *********** staff who cannot differentiate between loyal client and bad pay