Dissatisfied with the service received from Telkom

I purchased data on the Telkom self service option, only to find out (the next day) that an error occurred and the money spent on data was converted into a “post-paid prepayment account.” I contacted customer care and was on hold for over 20 minutes for an agent. When I finally got through, David (the customer care agent) advised me that he would log this query(case number ********** 5). He then advised me not to use my data on the phone until the query is resolved as the balance as the prepayment account is decreasing. The suggested turnover time is 72 hours.

I am completely dissatisfied with Telkom due to the following reasons: 1. I was not informed that my purchase of data was unsuccessful. 2. I cannot understand why the money spent on data was subsequently converted to a prepayment account. 3. It took over 20 minutes to speak to an agent! There is no alternative to contacting Telkom and to report a query, one has to wait this long. 4. A turnover time of 72 hours to solve an issue caused by yourself is unreasonable. How can I possible not use the data on my smartphone for 72 hours. I have no access to WiFi and I need to use my emails and google maps. 5. There is no complaint email. Should I have an issue with customer care, I need to log the complaint with customer care? How can I be assured that my complaint will actually reach the appropriate personnel?