Dissatisfied with Telkom

On the 3 January 2019 I reported a fault for my landline and slow internet and reference number was given to me. I follow up with every day and nobody can tell me what the problem is. On the 12 January I received an message stating that they have escalated my fault and that was that. Now today 2 weeks later I still have the same problem No landline and internet speed of 1mb..