Dissatisfied with Telkom

We have had our wifi for several years with no problem in one spot, but we recently had to move to another town for work upon our arrival we found we did not have coverage in the new town, so i phoned customer care services, who said they can't help me have to go to a store.... The nearest store being nearly 2 hours drive from us. Well we can't be without it so we went especially for this to get it sorted. The chap that helped were very helpful, cancelled the wifi and got adsl which he said will work where we now live, and requested refund for the month that was paid for but which we cannot use..... It is now 3 weeks later no adsl yet, no confirmation that i would be refunded and upon changing my debit order date i was informed that this can only proceed from next month even though i have requested this well in advance........ And will be charged an extra R200 and cents for debit order that weren't successful as well as the bank charges involved. NEEDLESS TO SAY I AM NOT HAPPY AT ALL WITH TELKOMS SERVICE AT THE MOMENT.