Dissatisfied Telkom mobile Customer.

On the 7th of February 2023 I had upgraded to a new contract line, I have 1 registered contacts with telkom, previously I never experienced an issue. What a dissatisfaction I have experienced for the last month I'm really disappointed in your service. On the 10th of February I app**** for my upgrade contact to the flex on 2 that consists of Two samsung a33 dual cellphones @499. Everything was approved and confirmed , I received an sms on the 10th of Feb stated ref ***A that I will receive after 24 hours a call to confirm the delivery which will take place within 3-5 working days, to receive my new cellphones. Since the 10th of Feb up until now the 8 of March 2023 I have not received any cellphones to date after several follow up every week with the call center agents at 10213 and promises made to me that management will call me back after investigation., to date no Manager has called me back, or escaled my issue seems they just do not care , no customer centricity at all. I'm so frustrated with this I have been debited on the flex on 2 it has updated on my profile and yet I have no devices. I spoke to Ngobeni on the 7th of March who promised to give me feedback and a manager will call me, again nothing.

I need feedback as soon as possible. Why does it need to go this far???? Do the right Thing. If you treat customers this way I will take my business elsewhere. Name Salomon Johannes Stander I'd *** Mobile *** Acc number ***.

Thank you.