DISSATISFIED TELKOM CUSTOMER

I am writing to formally express my dissatisfaction with the Telkom customer service I have received recently. I have an LTE sim-only contract with Telkon that has been active and in good standing since October 2023. However, I have been unable to connect to the internet since Monday, April 7, 2025. I attempted to contact Telkom customer service line at 081180 several times and managed to get hold of your operators only this morning, April 9. Unfortunately, she could not assist me because the details on my account do not match my information; they appear to belong to someone else, a person I am unfami**** with. This discrepancy prevented me from correctly answering the security questions. I then visited the nearest Telkom store at Brackenfell Hyper Shopping Centre, where a staff member tried to assist me. However, she was unable to make the necessary updates to my account due to restrictions on her authorization. She also mentioned that recent system updates might have contributed to this issue. I am currently waiting for Telkom to resolve this matter, but I have not been given any timeline for when I can expect a resolution. I need assistance as soon as possible because I rely on this SIM card for work and school purposes. In addition to this, I sent an email to the complaints department *** and ***is morning, 9 April. Inhabr received any response.