Dissatisfied Telkom Customer

Hi

I have been a Telkom customer for many many years. I made payment of my account on the 23rd December 2024 but when l received their latest invoice, they had not deducted my payment for December 2024. I called their billing department and was asked to mail proof of payment to the consultant assisting me. She promised to respond to my mail immediately but never did. I called Telkom again today and the consultant l spoke to asked me whether l was aware that my account was in arrears. I had to explain the problem to her as well. She asked me to mail her proof of payment and l requested her to kindly mail me confirmation of receipt of my email. She also undertook to revert to me immediately but hours have passed and I have not received a mail from her. I paid R700.00 to Telkom on the 23rd December 2024 but my account is now up for suspension and this is causing me undue stress and strain as l work from home. I explained to both consultants that l work from home and it is clear that they do not care to assist their paying customers. I desperately need some assistance but no one at Telkom is willing to assist me.

Kind Regards Shan-na Padayachee Mobile: *** Landline: *** E-mail: *** Identity number: ***