DISSATISFIED TELKOM CLIENT !!!!

This morning 30 January 2020 at 06H50 I spoke to one of Telkom’s rudest agent she goes by the name of Nthabiseng I think.

My services on both my phones are suspended ,however they are paid for.I got paid much earlier in December 2019 and made a payment to both accounts using the telkom app. The other account is in credit of R12 and the other is owing R0.00.

I was made to understand that regardless of my early payment the scheduled debit order reported as a back out because I paid in the 10 days that the scheduled debit was to go out .

The payments reflect on their system as advised by the second agent I spoke to today from 06:55. And the turn around time to lift suspension is 5-24 hours.

I am requesting that the first agent be dealt with in accordance.She has no respect for customers, no telephone etiquette and absolutely no listening s****s. To fire her would save Telkom the last of what is remaining of their reputation.

On the other hand, I do not agree with Telkom’s action to suspend my services because of an early payment .Their IT/Software developers should be working tirelessly to ensure an effective system that will capture early payments.

This is affecting my credit record!!!

They also need to stop doing the post-call survey because they never make any arrangements to improve their service instead it declines with every call or interaction with service.