Dissatisfied Telkom client

I have reported a fault on my internet and land line on Wednesday 12.9.2018 and received a reference number. On Thursday when I called to follow up on the fault the operator said a technician has been assigned to my fault at 12:50, needles to say no one has arrived. Every day I get the same old story with no results. In the interim my work is piling up and I'm losing money. Thank you Telkom for doing such a splendid job at providing such pathetic service!