Dissatisfied service from Telkom!!!!!

I have an existing LTE contract with Telkom. I had recieved a call regarding an upgrade on my existing contract. I had agreed and had all our details taken and everything seemed to be in order. I was told by the consultant (Noeleen) that within 7-10 working days I would receive a call as to when the installation will take place.

Two weeks had gone by and there were no communication from Telkom. I had laid a complaint as to why I had not recieved any communication regarding my upgrade.

We recieved a call from their technician saying he is at my property. I had informed him that no one was home at the time and that Telkom had not made any arrangements with me to let me know someone would be coming to install. I called Telkom and spoke to a consultant (Nomcebo) and had rescheduled my installation to the 29th but I had got disconnected so I called back to find out if the arrangement had been made. The consultant ( McKayla) informed me that the prior consultant did as I requested and all was in order and installation will take place on the 29th. The whole of the 29th and 30th have gone by, there has been no courtesy call from Telkom or any sort of communication. I called again this afternoon to find out what is going on with regards to my upgrade and installation, after the agent verified me. He transferred me back into the queue and I know this because when I tried to call back immediately it said we called after office hours.

I am absolutely disgusted by the service we have received. There has been no courtesy call or communication or even a response to let us know what is going on with our upgrade. They are very quick to call you to upgrade your service but when it comes to after-sale service delivery it's revolting. I am so disappointed that I actually want to cancel my upgrade and existing contract and find a better service provider because this is just not on.

If they wish to rectify their incompetence, here is my number ***.