dissatisfied service

Telkom staff are the worst people to deal with, whether it is on the phone or at the Telkom outlets. It is so frustrating to phone the consultants because you just do not get any help to a problem or a query. They will tell you to please e-mail them with required documents and they will check and get back to a person, they just don't get back to a person and you keep on mailing them but they just don't bother to respond. I went to the Cresta Telkom outlet, just as bad they don't even try to assist, all they do is tell you phone the billing department even though you have told them your problem or query they don't care either. They all just sit and stare at you as if something will fall out of the blue blue skies. The ladies at the door wow, I think a snail is faster than them, to assist, when asked to speak to a store manager i was told they do not have a store manager. TELKOM STAFF ARE BEING PAID FOR DOING NOTHING SERIOUSLY THEY DO NOT KNOW WHAT CUSTOMER SERVICE IS. Well it must be so nice to get paid for doing nothing which I could work there.