Dissatisfied customer(payment)

I have an account with Telkom mobile, i dfaulted payment for Jan in my assumption/knowledge as i pay via debit order the following month i should be double debited as advised from their consultant in Bayside mall.That did not happen i was later advised that i need to make EFT payment to the account they provided me with on email when i enquired the payment was transferred on the 02/03/2018 to this day that payment has not been allocated into my account, when i went to Table Bay mall last Sunday a very ****y consultant said the payment reflects where it showed clearely that my account was is arrears when told him that he is reading the account incorrectly he referred to the contact centre which i believe he have been able to help me considering that i left my house go and enquire to be told to call the contact centre really did not impress me.

Well i emailed Telkom whole day yesterday sent Proof of payment to this day my payment has not reflected and i cannot loggin on the portal to check as well instead several reps are emailing me asking the samething over and over again.

I am so done with Telkom,i need my payment of R2551 made on the 02/03/2018 to your ABSA acc(provided by your reps)allocated and my ITC profile updated ASAP