MH
Mellissa H
1 reviews | Active since Mar 2018
21 Mar 2018, 03:44
Dissatisfied Customer]p]]
I went online and ordered a new mobile device. I was the debited the 26th of Feb 2018 on the 2nd of March my mobile was delivered. Its been 3 weeks and my device is still not activated. I have called to log this numerous times with no solution. I have even went instore to be told they cannot assist me due to it being a online purchase. My debit will be going off again the 26th and still waiting to make use of the phone and its benefits. I have never had this kind of experience in all my years of being a contract holder and would not recommend Telkom Mobile to anyone family or friend.
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Replies (2)
Telkom's replyOfficial
15 Apr 2018, 19:31Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply15 Apr 2018, 19:31
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's replyOfficial
08 May 2018, 08:10Good day
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was delivered and sim activated on the number ***
Please do not hesitate to contact us should you require any further assistance.
Have a great day further.
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply08 May 2018, 08:10
Official
Good day
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was delivered and sim activated on the number ***
Please do not hesitate to contact us should you require any further assistance.
Have a great day further.
Regards
Launa
Telkom Social Media Team
Best regards,