Dissatisfied customer on bad customer service Telkom

Email send to Telkom store Manager Promenade MP dated 5March 2021 due to a case I have reported and I was not given feedback or the courtesy of following up refers. Number *** IT ref *** @Promenade for investigation and 841608 Pin send for confirmation of case. No feedback given bmo email or calls. Customer service was bad but it has became worse.