Dissatisfied customer

I have the worst experience with Telkom, I opened a contract gave them all the necessary documents for a contract. Bank statements and pay slips were provided and the date when the debit order should go off. Telkom billing department chose which day they wanted to deduct. I went to the store to rectify this and I was told it fixed. They didn't deduct on the day then I went back again and I even called the call centre I was told all was well. Few days later I get disconnected I called the call centre I was told to make payment manually. Which I did. Problem now it's been more than a week without network. I keep calling and visiting Telkom store I'm always told "we have reported the matter and your line will be active in 5 to 12 hrs". Even now my line is off.

If I could cancel my contract I would cause now my credit score has been ruined by Telkom. If you could go open an account with other network and forget about Telkom.