Dissatisfied customer

Ordered a data Sim card and received it on the 10th April 2025. It has not been activated since receiving it and every time I call I am told that they have a problem with the system and they will escalate it. Sometimes I call 2 times a day and still nothing. I am told to call 10213 and when I call that I am transferred from 1 department to another and then I am told that I am in the wrong department and I must call 10210 and that is also incorrect. Telkom needs to up their game otherwise they will be lots of customers who would not want to use their services.