Dissatisfied customer

Good day I was on the line with Telkom for almost 45 minutes. I started off with the claims centre requesting them to explain to me the inclusion of an additional item on my invoice for which I was billed R139. They told me that it was for a netflix subscription. I asked them about the 3 months free offer and when did it end. They referred me to the sales department. The sales department informed me that it was not for the netflix subscription and I had to check with the billing department. The lady at Billing Huma was trying her best to assist me and confirmed that it was for the subscription of netflix as the 3 months free had come to an end. She also informed me that they got the " flash" instruction from the sales department. My concern was that I did not receive any communication from either Netflix or Telkom to inform me of the trial period coming to an end and ask whether I wanted to continue and the package that would suit me if I were to continue. Huma was kind enough to explain to me the different packages on offer and she did her best to explain to me on how processes work at Telkom. Telkom need to re-look at the current systems and processes that they have in place as well as more competent and efficient staff like Huma to better manage customer queries as well as complaints. There are many dissatisfied clients out there that pay a lot of money for Telkom services and do not get what they pay for