Dissatisfied Customer

<p>Good day,</p> <p>I missed my telkom mobile debit order and I received a message after which I called in to the call centre to find out if I can pay the outstanding amount at the atm. The consultant who I spoke to said I didn't have to pay at the atm as she would update the system so telkom would add the outstanding amount with the current amount payable as well the penalty for missing the payment. I agreed with this and thought all was well. Fast foward to the 25th of May 2017 when telkom deducted the agreed amount (a few days earlier as the agreed date as per contract is month end) telkom decides to suspend my services. I call in to find out why my services is suspended couldn't get any answers so I got the team manager called Andy Maboshego who said the consultant who I spoke to gave me the wrong information and I actually had to go to the atm and he'll investigate and get back to me which I am still waiting for. I am highly disappointed as I am very relient on my internet and was it not for the incorrect and false information received from the telkom consultant I would not be in this position, and the fact that telkom can not solve situations like this asap is shocking and disappointing. To have customers wait one or two weeks to get their data back on due to mistakes caused by telkom staff is truly unexpectable.</p>