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1 reviews | Active since May 2017

23 May 2017, 12:30

Dissatisfied customer

<p>In Feb 17 i app**** for data contract at telkom and got an answer in April 17. I decided to take the contract which was going to cost R149 pm, but the person who helped me failed to explain to me that every month when my data is depleted there is R500 limit on top of what i asked for. Now that the bill is here i feel as if im paying for something i didn't ask for and im the one who has to suffer because of your *********** staff.</p>

0
Replies (3)
Telkom
Telkom's reply23 May 2017, 14:57
Official

Hi teboho-tshabalala,

Thank you for making contact with us

We would like to assist further, kindly provide us with the account details , affected number and ID number.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply24 May 2017, 14:04
Official

Hi Teboho,


Thank you for taking our call.

Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.

Your reference number: ***2

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply24 May 2017, 14:04
Official

Hi Teboho,


Thank you for taking our call.

Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.

Your reference number: ***2

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,