1 reviews | Active since Apr 2017

12 Apr 2017, 09:22

DISSATISFIED CUSTOMER!

<p>Received my mobile wifi device on Friday 07.04.17 @ +-10:00, called Telkom and told them I have received it, they then said I should wait 48 hours (no one said "working hours") anyway called Monday morning again and told them still not on, they then asked me when I received the device and I said Friday, they then only said oh ma'am its 48 working hours so it will be on by Tuesday...... called on Tuesday and I was told to wait another hour which I did and still nothing, alled again and then was told to wait another 2 hours, so I waited another 2 hours and STILL NOTHING........ 3pm on Tuesday afternoon I called and spoke to the Manager Audrey Rampersad, who assured me it will be on by yesterday.............. STILL NOTHING we are now on Wednesday 12 April 2017......... WHEN WILL MY WIFI BE ON, I am losing business because i dont have any internet. This is un acceptable, Im being told sim activations are being done manually and there is a long queue, THIS IS NOT MY PROBLEM......... I want wifi by today please i think i have waited long enough now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Dissattisfied customer.</p>

0
Replies (2)
Telkom
Telkom's reply12 Apr 2017, 15:37
Official

HI louise-nev-jv-rensburg


We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply13 Apr 2017, 11:50
Official

Good day,

We apologize for the delay.

Please private message us your id number for further assistance with Sales.

Kind regards

William

Telkom Social Media Team

Best regards,