Dissatisfied customer

I’m really disappointed in the service I from Telkom staff. 1. I requested an upgrade for a phone handset as I was due for upgrade, instead of a phone the lady by the name of Kirsten-Jordan Nair decided to do her own thing instead of handset she requested a simcard data only contract for 12months which costs R59.00pm after I clearly stated that I don’t want data as I have a WiFi and router. 2. I have been contacting Telkom since the simcard was delivered at my house from 18/01/2023 to date. I’m not getting any satisfactory response to resolve this matter instead I am sent from pillar to post despite my request for cancellation of the simcard service as I didn’t request it, moreover they can access the telephonic conversation between me and Ms Kirsten-Jordan Nair on the 05/01/2023 for clarity. 3. It might be R59pm but I didn’t budget for it and I don’t need this service. Could someone please help me cancel this service from telkom and stop sending me from pillar to post as this is going to have a negative financial impact on my already bleeding finances. They don’t deserve a star.