Dissatisfied Customer

On the 28th of December, 2015 I visited the Telkom Mobile store in Gateway to take out contract for the Huawei P8 Lite on a smartplan 100 contract which was advertised for R199 per month. I completed the application form, signed it and provided all the necessary documentation, and was told by the consultant that I will be called once the phone arrived.<br> <br> I kept on checking with the store and after 4 weeks, today I received a call from the consultant telling me that I can come in and collect the phone, however the price has now increased to R209 per month and that they cannot honour the price of R199 per month when I signed the paper work.<br> <br> I went online and found that the exact same contract advertised on Telkom's online store for R199 per month which I brought to the consultants attention, however she told me that she could not give it to me at that price.<br> <br> In desperate need of a phone, I had no choice but to take it. <br> <br> Also on my copy of the contract the max debit amount still reflect R199 pm which I signed for so how can you'll charge me R209pm?<br> <br> Where is Telkoms integrity? ... and with todays focus on treating customers fairly, how are you'll treating me fairly?<br> <br>