VB
Virasha B

1 reviews | Active since Nov 2015

19 Nov 2015, 10:15

Dissatisfied Customer

Dissatisfied Customer<br> <br> I am disgusted by the service that I have received from Telkom mobile over the past 3 months. Their stores can't help you so you have to call the call centre which has unskilled and unprofessional staff.<br> They have been debiting my account unnecessary and every time I call them they take more of my money. The last call I made to them was on the 18/11/2015 at 10:0pm. I spoke to an employee by the name of Nokubonga Radebe, she had put me on speaker and allowed the other employees to laugh at me. When I asked her about this, she didn't deny it nor did she apologize. <br> Telkom mobile claims to offer free Telkom mobile to Telkom mobile calls, however this is not true.<br> I am so annoyed by the service I have received that I will never recommend Telkom mobile to anyone.<br>

0
Replies (1)
Telkom
Telkom's reply19 Nov 2015, 12:39
Official
Hello Virasha Bechoo,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM169392.

We apologise for any inconvenience caused.

Kind Regards,
Colleen
Telkom Social Media Team

Best regards,